How long will the repair take? We average a 3-5 business day turnaround from receiving your drone to sending it back. Who pays for the shipping? It is the customer’s responsibility to get the drone to us. Once we receive it the shipping cost for the return trip will be added to the repair invoice or can be picked up to avoid shipping costs. We use the most cost effective means of getting your drone back to you. Express shipping is available as well. What happens if you cannot repair my drone? In the rare event our service technicians are unable to repair your drone or the issue is considered a warranty repair, you have two options. We send the drone back to you with a report of our testing and you send it to the manufacturer or we send the drone to the manufacturer on your behalf and submit a warranty claim. Does my drone repair come with a warranty? We provide a 1-week money back guarantee plus a 30 day warranty on all repairs from the date of receiving payment for the repair. Please refer to our policy on submitting a warranty claim. How can I checkup on the status of my repair? We keep you updated through out the process via phone or email. What do I need to send with my drone? Please use the original box if possible and including the following: Drone, Remote Controller, Battery, Charger and Propellers. What is the first step to get my drone repaired? Fill out our Service Request form and one of our service technicians will contact you, or give us a call to organise a drop off. How much does this service cost? Depending on the model of your drone, almost all repairs take between 1 to 2 hours at $120/hour. How do I pay for my invoice? Once the repair has been completed, you will receive an Invoice with payment options for PayPal, Credit Card, Bank Transfer or Cash on pickup.
